Privacy Policy
Please read this Privacy Policy (“Privacy Policy” or the “Policy”) carefully. If you (the user) have any questions, then you can contact us at hello@monewellnessapp.com.
Mone Wellness Inc. (“Mone,” “Mone Wellness,” “we,” “us,” or the “Company”) provides an educational and community-based platform focused on women’s wellness that includes the Mone mobile app (the “App”), websites including monewellnessapp.com, and related products, features, and services (each individually a “Service” and collectively the “Services”). You must be at 18 years of age, reside in the United States, and access the Services from the United States to use the App and access Mone’s Services.
This Policy explains how we handle your personal data. We recommend reading the full Policy as well as our Terms of Use. The Terms of Use is a legally binding contract between you and Mone, and incorporate by reference this Privacy Policy in its entirety. Access to and use of Mone’s Services are expressly conditioned upon acceptance of this Agreement. If you do not agree to these Terms, then you must not access the App, Mone products, or the Services.
Mone Wellness’s Dedication to Keeping your Info Private and Secure
1. Mone Wellness is determined to keep user information secure and manage your privacy to a high standard. When you use Mone Wellness Services, you trust us with your personal data. We try to always be clear about how your personal data is used, protect your rights, and respect your data.
2. When you use Mone Wellness Services, we may collect your personal data that you may provide when you purchase, download, install, create an account on, access, or use the App, or personal data that you may choose to input into the App to make your experience better. This includes ensuring the safety of our Services, our App, and the tailored content you receive, based on your input.
3. You can reach out to us at hello@monewellnessapp.com with any questions about this Privacy Policy or to access, change, correct, delete, and update your personal data.
Introduction
This Privacy Policy explains how Mone Wellness collects, stores, uses, and shares personal data through the App or the Services.
Mone Wellness Inc. is a company incorporated in and operating in the United States. We may update this Privacy Policy and any addendums if needed to ensure they remain accurate. Mone Wellness reserves the right to update this Privacy Policy at any time. If there are material changes to this Policy that we need to tell you about, then we will let you know by email or through the App.
This Privacy Policy does not apply to Mone’s collection and use of personal information in an employment capacity, such as with employees, contractors, interns, and job applications.
What Categories of Personal Information Do We Sell or Share for Advertising?
Mone does not display advertisements to our users and does not sell or share any personal information for advertising purposes, whatsoever. Mone has not sold personal information about consumers in the preceding 12 months. Mone does not track user activity on third-party apps, websites, or services.
Personal Information We Use
We collect, process, and use the following categories of personal information in connection with the App:
| Category | Examples of Data We Use |
|---|---|
| Identifiers | Name, email address, user ID. |
| Biometric information | Generalized information about pregnancy, wellbeing, and life circumstances information you voluntarily input into the App. Sleep, nutrition, mood, and exercise data that you voluntarily input into the App. You can input additional data, such as your height and weight, to receive tailored content. Mone does not collect fingerprints or voiceprints. |
| Internet or App activity | Information about App usage, browsing history, search history, and content accessed. |
| Characteristics of protected classifications | Information about pregnancy or childbirth. |
| Inferences | Pregnancy trimester, personal characteristics, psychological trends, predispositions, behavior, attitudes, abilities, aptitudes, and challenges that may be relevant to you. |
| Sensitive personal information | Mone does not solicit or intentionally collect information on race, social security number, precise geolocation, religion, marital status, reproductive choices, sexual orientation or gender identity, ethnic origin, citizenship, immigration status, or union membership. |
Sensitive Personal Information We Collect
We collect, process, and use the following categories of sensitive personal information in connection with the App:
| Category | Does Mone infer characteristics or share with third parties? |
|---|---|
| Users’ user ID, credit or debit card information, in combination to allow access to an account. | Mone does not use this Sensitive Personal Information to infer characteristics about the user and does not share the Sensitive Personal Information with third parties. |
Mone does not collect biometric information for the purpose of uniquely identifying a consumer.
Mone does not intentionally collect information on users’ racial or ethnic origin, citizenship or immigration status, or religious or philosophical beliefs. Users who enter such information on the App or as User Content do so voluntarily and at their own risk.
Purpose of Collection and Use of Personal Data
We may use and disclose the personal information we collect to advance Mone’s business and commercial purposes, specifically to:
- Provide the Services to you
- Understand how you use the Services
- Personalize the Services by showing you content relevant to your wellness goals, interests, pregnancy, and parenting journey
- Send you personalized emails showing relevant tips and content
- Provide support and troubleshooting
- Send you email communications about the Services
- Solicit your participation in surveys
- Provide security for the Services and obtain analytics about App performance
- Develop and improve the App and the Services
- Comply with law, for security management and investigation, in connection with litigation, or to protect the rights or property of Mone or third parties
- Meet Mone’s obligations and enforce its rights arising from any contracts with you, including for billing
- Fulfill the purposes for which you provided your personal information or that were described to you at collection
- Enable your participation in the App’s interactive, social media, or other similar features
- Evaluate potential mergers and acquisitions
- Respond to law enforcement requests and as required by applicable law or valid court order
Data Retention
If you are a user of the App, we store your data (all categories) for the period that your account is active. Data is deleted upon termination of your subscription for the Services.
What Are Your Choices?
Within Mone App
You can use self-service controls within the Mone App to exercise some control and rights over consumer personal information and data. Go to the “Account” section to:
- Opt-out of emails and push-notifications (you can also opt out of emails by using the unsubscribe link in the emails)
- Delete your account (in “Settings” choose “Delete Account”)
Contacting Our Support Team
You may email Mone at hello@monewellnessapp.com to exercise any of the rights listed above and any other data or privacy rights provided by law. Mone will not discriminate or retaliate against users for exercising any data or privacy rights.
Children
You must be at 18 years of age to use the App and access Mone’s Services. If Mone learns we have collected or received personal information from a child under age 18, then Mone will delete that information. If you believe we might have any information from or about a child under age 18, then please contact us at hello@monewellnessapp.com.
User Content
You post User Content (defined in the Mone Terms of Use) at your own risk. Mone Wellness cannot control the actions of third parties with whom you choose to share User Content or third parties with access to User Content.
How to Contact Mone with Comments or Complaints
To contact Mone to exercise your privacy choices, email us at hello@monewellnessapp.com with “Comments or Complaints - Privacy Policy” in the subject matter.
Additional Information
US Location: The data we collect is transferred to servers located in the US of our cloud computing provider, Amazon Web Services (AWS). By accepting this Privacy Policy, using the Services or providing us with your personal data you acknowledge and consent to your personal data being processed as described in this Policy.
Minors: The Services are not available to individuals under 18 years of age.
Deidentified Data and Aggregated Data: Deidentified data is not personal information as it is no longer linked or linkable to you. If we create a deidentified dataset we maintain it as such and will not re-identify it.
Social Media: Some Mone content may appear on Mone’s social media channels. Mone does not collect personal data through those channels, and the respective privacy policies of the social media provider will apply to your usage of those channels.
Changes to this Policy
Mone may modify this Policy from time to time by posting an updated version of the Policy. When we make material changes to this Policy, then we will make reasonable efforts to notify users.
Questions You May Have (FAQ)
1. How does the App deidentify user information?
We use an architectural approach to protecting personal information based on complete physical separation between the development and production environments:
- The Production (Live) environment works exclusively with real users and their data, stored in a secure production database.
- The Development (Dev) environment uses its own fully isolated database. It contains only test and artificial data that has no connection to real users.
These two environments never intersect. We do not copy or use production data for development or testing. Data security is built directly into the system architecture.
2. Do we deidentify data and use it for development services, improvements, etc.?
We do not use real user data for development or improvement purposes. All development work is done using artificial or test data only.
3. Where is the data stored?
The development databases are hosted by service provider Amazon Web Services (AWS).
4. How long does the App store user data?
Your user information is stored only while your user account exists. When a user deletes their account, all personal data and linked information (such as subscriptions and logs) is immediately and permanently deleted.
5. Does Mone share user data with third-parties, contractors, or service providers?
Mone may disclose the personal information it collects to certain parties to support the functions of the App or the Services. Mone does not share user data with third parties as defined in the CCPA. The following service providers may use your personal information as explicitly provided below:
- Bubble receives email, first and last name, and user ID.
- Stripe receives email, first and last name, and the user ID from service provider Bubble.
- Bastion GPT receives quiz results from the App’s live environment as a method of production for the User’s use of the App. User’s personal data is not identifiable beyond the live environment on the App.
- Postmark receives: subscription payment date, subscription expiration date, username/User ID, subscription price, last four digits of the user’s credit card.
6. Will Mone use personal data to create aggregated analytics and statistics for Mone’s internal purposes?
Yes, but only in an aggregated, non-personalized form. For internal statistics displayed in the admin panel, we store information about user visits to articles and pillars, and collaborator and admin actions related to article management. No personally identifiable data is used for internal analytics; only activity metrics are tracked.